You went to the bus station and the ticket seller sold you the wrong ticket.

"Is it so damn hard to sell me the correct ticket?"

You're at a waiting hall, such as in the hospital, you've been waiting for so long and you want to ask the nurse when you will see the doctor.

"Am I going to wait here until I die?"

You are in a taxi, the driver is going the wrong way.

"Are you trying to cheat me, because you are driving me all around town!"

You are working with you colleagues, and you believe your method of working is better.

"You idea was the worse idea I have ever heard!"

You are at a restaurant and the waitress has not yet brought your dinner to your table.

"What the hell is going on in the kitchen, why is it taking forever to make my dinner!"

You requested for a product, but, it is not the one you have ordered, you want to exchange it.

"What the hell is this, does this look like the one I ordered, no it is not, are you some sort of idiot!!"

This task your group will have to deal with a terribly rude customer, the teacher, who you must reassure that the situation is taken care of. Customers who complain rudely are often in the wrong, but you can never tell a customer that they are stupid. If you speak to them as if they are stupid then they will get even more angry.

You will not know what the teacher will say or do exactly, but you can prepare some sort of response, such as "I'm sorry sir/ma'am but there is nothing we can do about it."

The teacher is a customer who bought a computer, has returned it because cannot get connected to the internet.

The teacher didn't plug in the cable for the internet, you need to explain to him/her to go home and retry the cable.

The teacher is a customer in a restaurant, he/she thought they'd ordered a dish, but in fact, they didn't.

You will take the order for that dish, and assure him/her that it won't take too long.

The teacher is a shopper in a supermarket, he/she thought the price of the item is cheaper, but is actually more.

The teacher has to pay for the actual price of the item, or not buy it all.

The teacher is checking out from a hotel, you have to charge him/her for the can of Coke he/she has drank, but he/she thought it was free.

You have to charge him/her for the drink, and explain why he/she has to pay for it.

The teacher is a customer who had bought a pet dog from your pet store, but has returned because the dog has died due to his/her mistreatment and wants his/her money refunded.

You cannot be responsible for animals health after they have been sold, you need to explain to the teacher he/she must look after animals much better next time.

The teacher is a customer in a store, someone has stolen his/her wallet, but because it was stolen in your store he/she believes that it is your responsibility and you should compensate for his/her lost.

You are not responsible for an crime in your store, you can only offer to call the police.

The teacher is in a cafe, he/she has been drinking 5 cups of coffee, he/she thinks they've only drank 4 cups of coffee and refuses to pay for the fifth.

You will make the teacher pay for 5 cups of coffee, and if he/she won't you will call the police.

The teacher is on an airplane, he/she is frighten that the plane will crash and demands that the plane should land.

You have to explain that the plane can't land until it reaches the next airport, and to reassure him/her that the airplane is safe.

The teacher is in the restaurant, he/she has eaten all of the food, but, is complaining the food wasn't delicious and doesn't want to pay for it.

The teacher has to pay, if the food wasn't delicious then why did he/she ate it all, and if he/she won't pay then you will call the police.

The teacher had bought some clothes from your store, he/she has left some food stains on them and wants the full amount of money they'd paid back.

The clothes are in such bad condition, and you simply cannot accept them so the teacher cannot receive the money back.